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Send your complaint online, by phone, in person, or through a feedback box.
Use this portal to report concerns about our staff, partners, programmes, aid distribution, safeguarding, fraud, corruption, discrimination, or service quality. You may report anonymously.
Clear steps help complainants understand what happens after a report is submitted.
Send your complaint online, by phone, in person, or through a feedback box.
We confirm receipt and provide a confidential reference number where possible.
The complaint is assigned according to urgency, risk, and subject matter.
We communicate the outcome or next steps while protecting privacy and safety.
Fields marked with * are required.
Reports are handled by trained staff. Information is shared only when necessary to assess, refer, or investigate the case.
Retaliation against complainants, witnesses, staff, or community members is prohibited and should be reported immediately.
Acknowledgement within 2 working days and an initial response within 10 working days.